Made in Germany · ISO 27001 · GDPR-compliant
SoftDeCC KMS: Knowledge Management & AI Chatbot
Organize your company's knowledge in a content management system—presented in a way that's user-friendly and AI-friendly
Much of a company’s knowledge is scattered across manuals, guidelines, and process documentation—making it difficult to find when needed in day-to-day work. SoftDeCC KMS organizes this knowledge in a structured content management system designed for two target groups simultaneously: for people who are looking up specific information, and for AI systems that derive direct, context-sensitive answers from it—for example, via an integrated chatbot—instead of having to search for a long time or ask follow-up questions.
From an organizational standpoint, SoftDeCC KMS often falls under the purview of L&D—but the scope of application itself is independent of that: The same logic can be applied to any corporate documentation, regardless of the business unit.
AI Chatbot
Transparency
Content Management
One principle, many possible applications
Knowledge Management in Practice
The core of SoftDeCC KMS is independent of the specific department: a chatbot that answers questions based on stored documents rather than improvising on the fly.
Where exactly this principle is applied depends on where your company sees the greatest need, for example: such as:
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Training Management and Learning Environment Software: The product's origins—support for complex processes and for using the software itself.
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Internal policies and process documentation: compliance requirements, work instructions, approval processes.
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Onboarding materials: New employees can find answers on their own instead of repeatedly asking their coworkers the same questions.
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Other knowledge databases: essentially any structured documentation that has been difficult to locate in folder structures or on intranets.
From an organizational standpoint, L&D is currently responsible for SoftDeCC KMS, as that is where it originated. This does not preclude its use by other departments; rather, it serves as a starting point rather than a limitation.
Principle of Operation
How SoftDeCC KMS Works
At the core is the organization of content itself: Knowledge is captured and processed in a structured content management system—in a way that makes it both easily readable by humans and easily analyzable by AI systems. This shared foundation can be used, among other things, to power a chatbot that answers questions based on the stored content rather than improvising freely. This is a deliberate design choice: An answer based on a genuine, structured source is more reliable than one generated freely—and can be traced back to the original source if necessary.
Measurable Results
SoftDeCC KMS by the Numbers
Target Audiences and Areas of Application
What Problems Professional Knowledge Management Solves
| Area / Stakeholder | Without knowledge management | Why It Is Crucial for Large Companies |
|---|---|---|
| Training Coordinators & Administrators | Recurring questions about software operation tie up resources that are needed for strategic tasks | Standard questions are automatically answered using the documentation—leaving more time for more complex tasks |
| New Employees | Onboarding information is scattered, and the same questions are repeatedly asked of coworkers | Independent access to structured onboarding content that can be accessed at any time |
| Employees in general | Guidelines and process documentation are difficult to find in folder structures or on intranets | Direct, context-specific answers instead of tedious searches |
| Departments with their own documentation | Knowledge remains siloed, accessible only to those in the know | Documentation is organized so that it is usable by both humans and AI |
Deep System Integration
SoftDeCC KMS for knowledge management is particularly relevant for:
Organizations with complex structures and processes:
multiple locations, matrix organizations, or many interlinked processes in which employees regularly rely on distributed process knowledge.
Training Management & L&D:
The product's origin and, currently, its most common use case—training coordinators and administrators who need to answer recurring questions about how to use complex, multi-module training software.
Areas relevant to compliance:
Quality management, occupational safety, or data protection—areas where answers must not only be provided quickly, but also be transparent and traceable to a documented source.
Checklist
Is SoftDeCC KMS a good fit for you?
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Does your training team regularly receive recurring questions about how to use the software?
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Is your process documentation so extensive that employees rarely review it in its entirety during their day-to-day work?
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Would you prefer immediate, document-based answers instead of waiting for support?
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Is relevant knowledge currently available in a format that can be organized in a structured manner (documents, manuals, guidelines)?
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Are there specific departments with their own, previously isolated knowledge that could also be useful to others in the company?
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Do new employees spend a lot of time asking their coworkers the same questions during their orientation?
SoftDeCC KMS for Knowledge Management is a module of the Composable Learning Ecosystem (CLE).
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Ready to put knowledge to work in your company?
Discover how SoftDeCC KMS helps you make your company's knowledge transparent and easy to find, thereby boosting your efficiency.
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Over 25 Years of Expertise
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Made in Germany
References
What Our Customers Say
TCmanager LMS offers everything you would expect from a software tool for training centers. Today, our extensive training offerings for our service and sales partners and customers are optimally supported worldwide by training portals tailored to specific target groups and countries. The management of schedules, bookings, and resources is logically structured and intuitive to use. Reports can be generated quickly and clearly at any time. SoftDeCC is our reliable partner, with whom we will continue to deliver our in-person training and e-learning offerings in the future.
YASKAWA has been a customer and user of TCmanager® since 2015. After an extensive search for a management tool for our training and continuing education division, we are now glad—following its implementation—that we chose SoftDeCC. It quickly becomes clear that this software was specifically designed for training and qualification management. We’re discovering far more capabilities than we initially required or expected. We’re confident that TCmanager® will help us position our training programs well for the future and improve our efficiency and quality.
SoftDeCC did an excellent job of bringing to life the high standards we set for functionality on the one hand and user-friendliness on the other through customized solutions. The expert advice and support, as well as the constructive and solution-oriented discussions, were particularly helpful in this regard. The collaboration has been excellent, thanks to the very pleasant working relationship and high level of reliability.
For more than 30 years, training and education for Schneider Electric’s customers and partners have been closely linked to quality and reliability. In 2019, we chose SoftDeCC’s TCmanager® LMS (Learning Management System). The support we received from SoftDeCC during the implementation phase was extremely helpful. Since then, the learning system’s feature set has been continuously expanded, offering more options to meet our growing needs. The SoftDeCC team is very familiar with our application and has been a great help!
Hella Academy provides technical training to repair shops and retail partners on our products, as well as on specialized topics such as “Hybrid & High-Voltage” and driver assistance systems. We have been a satisfied customer and user of theTCmanager® LMS since 2015. We are particularly impressed by the support time and again. Any customizations or new features we request for the application’s functionality are implemented smoothly and help us better serve our customers.
Frequently Asked Questions
FAQs About SoftDeCC Knowledge Management
What is SoftDeCC KMS (Knowledge Management System)?
A content management system for organizing corporate knowledge that presents content in a way that is both user-friendly and AI-friendly—serving, among other things, as the foundation for a chatbot that answers questions based on the stored content. Originally developed to support users in complex training management processes and in using the Lernwelt software.
How does the chatbot know which answers are correct?
He relies on the documentation provided to him—such as your manuals and process instructions—rather than responding off the cuff. This makes his answers transparent and traceable back to the actual source.
Is SoftDeCC KMS intended only for the L&D/training sector?
No. L&D is the source of the product and a common use case; it is also usually responsible for it from an organizational standpoint. However, the underlying principle is independent of any specific department and can be applied to any structured corporate documentation, such as in complex organizational structures with multiple locations.
Is SoftDeCC KMS also suitable for compliance-related areas?
Yes, that’s an obvious use case: Since answers can always be traced back to a documented source, this principle is particularly well-suited for areas such as quality management, occupational safety, or data protection, where traceability is required.
Can SoftDeCC KMS be used during the onboarding of new employees?
Yes. New employees can independently access structured onboarding materials instead of repeatedly asking their coworkers the same questions.
