Made in Germany · ISO 27001 · GDPR-compliant
LMS for Product Training
Convey product knowledge in a targeted manner, track qualifications, and reliably keep both internal and external audiences up to date.
New product generations, technical changes, and increasing requirements make product training an ongoing task. SoftDeCC LMS combines digital learning content, in-person training, and skills management in a single, centralized platform—for employees, sales teams, dealers, and service partners.
See at a glance who is qualified for which product, where training is needed, and which certifications need to be renewed. Automated learning paths, reminders, and target-audience-specific learning portals reduce administrative overhead and ensure that product knowledge reaches those who need it.
Discover how SoftDeCC makes product training efficient, scalable, and measurable.
Internal & External
Extended Enterprise
International
Challenge
Why Standard Processes Fail in Complex Product Training
As a product portfolio grows, product training sessions can quickly lead to a significant organizational burden—scheduling, invitations, documentation, and records. When dealing with multiple product lines, locations, or external partners, spreadsheets, email distribution lists, and manual lists can quickly make things difficult to manage.
Typical challenges:
• Increasing product complexity—multiple variants and product lines running in parallel, different qualification requirements for each target group
• Diverse target groups—keeping internal employees, service technicians, sales staff, authorized dealers, and installation partners up to date simultaneously
• Lack of transparency – who is qualified for which product line, and where are there gaps before a product launch?
• Unsystematic recertifications – expiration dates are overlooked, and refresher training is initiated too late.
What features must an LMS have for product training?
Requirements for an LMS for Product Training
| Requirement | Why She Matters |
|---|---|
| Skills Matrix by Product Line | Not every target group requires the same level of training—sales, service, and dealers have different skill requirements |
| Involve External Target Audiences | Retailers, distributors, and service partners require their own, dedicated access |
| Blended Learning Formats | Practical content (machine operation, maintenance) requires in-person instruction, while foundational concepts can be taught online |
| Certificates with expiration dates | Qualifications are often time-limited or become invalid due to product changes |
| System Integration | Interfaces to HR, ERP, CRM, and product databases eliminate the need for duplicate data entry |
| Reporting by Product Line | Training needs and skill levels must be analyzed by product line, not just globally |
A Proven Solution for Product Training
SoftDeCC LMS for Product Training – The Solution
| Request for Product Training | Implementation with SoftDeCC | Added Value for Businesses |
|---|---|---|
| Qualification Matrix by Product Line | Role- and Product Line-Specific Requirement Profiles | Clarity on Who Is Qualified for What |
| External Target Audiences | Dedicated Learning Portals for Dealers, Distributors, and Service Partners | Centralized Management, Separate Access Points |
| Combined Learning Formats | E-learning, In-Person Training, Webinars, and Blended Learning in a Single System | A Single Training Process Instead of Isolated Solutions |
| Certificates & Recertification | Automatic Expiration Date Monitoring and Reminders | No Missed Refresher Courses |
| System Integration | Open interfaces to HR, ERP, and CRM systems | No duplicate data entry |
| Reporting | Dashboards by product line, location, and target audience | Identify training gaps before product launch |
Why Choose SoftDeCC LMS for Product Training?
Benefits for Your Teams
Training Coordinators
Less manual administration—registration, reminders, certifications, and recertifications are automated.
Sales & Service
Faster access to up-to-date product information, clearly tailored to specific roles and product lines, rather than general collections of materials.
Retail & Service Partners
A dedicated portal with product-specific content, certifications, and transparent qualification status—without having to access internal systems.
Management
Dashboards display training requirements and skill levels by product line—providing a solid basis for decision-making prior to product launches.
for new product lines
A Qualification Matrix Instead of Gut Feelings
A sales representative needs an overview of features and applications. A service technician, on the other hand, needs detailed knowledge of installation, maintenance, and troubleshooting. SoftDeCC addresses these differences through target audiences, learning paths, and qualification requirements:
| Product / Product Line | Sales | Service | Retailer | Installation |
|---|---|---|---|---|
| Product Line A | Basics | Technology + Practice | Basics | Technology |
| Product Line B | Basics + Update | Advanced Concepts + Practice | Basics | Advanced Concepts |
| Product Line C | Update | Certification | – | Certification |
Measurable Results
SoftDeCC LMS by the Numbers
Checklist
Is your product training ready for growth?
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You'll always know who is qualified for which product line—without having to search manually
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Dealers and service partners have their own, separate access to product training
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Recertification processes do not go unnoticed
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In-person training and e-learning run on the same system, not in separate tools
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Training data is synchronized with your HR, ERP, and CRM systems; there is no duplicate data entry
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Before a product launch, you can identify any gaps in training
Are two or more check marks missing? Then it's worth talking to us.
Learn more now
Ready for efficient product training?
In just 30 minutes, see how SoftDeCC LMS gives you control over your product training across target audiences, product lines, and partner networks.
✓
Over 25 Years of Expertise
✓
Made in Germany
References
What Our Customers Say
TCmanager LMS offers everything you would expect from a software tool for training centers. Today, our extensive training offerings for our service and sales partners and customers are optimally supported worldwide by training portals tailored to specific target groups and countries. The management of schedules, bookings, and resources is logically structured and intuitive to use. Reports can be generated quickly and clearly at any time. SoftDeCC is our reliable partner, with whom we will continue to deliver our in-person training and e-learning offerings in the future.
YASKAWA has been a customer and user of TCmanager® since 2015. After an extensive search for a management tool for our training and continuing education division, we are now glad—following its implementation—that we chose SoftDeCC. It quickly becomes clear that this software was specifically designed for training and qualification management. We’re discovering far more capabilities than we initially required or expected. We’re confident that TCmanager® will help us position our training programs well for the future and improve our efficiency and quality.
SoftDeCC did an excellent job of bringing to life the high standards we set for functionality on the one hand and user-friendliness on the other through customized solutions. The expert advice and support, as well as the constructive and solution-oriented discussions, were particularly helpful in this regard. The collaboration has been excellent, thanks to the very pleasant working relationship and high level of reliability.
For more than 30 years, training and education for Schneider Electric’s customers and partners have been closely linked to quality and reliability. In 2019, we chose SoftDeCC’s TCmanager® LMS (Learning Management System). The support we received from SoftDeCC during the implementation phase was extremely helpful. Since then, the learning system’s feature set has been continuously expanded, offering more options to meet our growing needs. The SoftDeCC team is very familiar with our application and has been a great help!
Hella Academy provides technical training to repair shops and retail partners on our products, as well as on specialized topics such as “Hybrid & High-Voltage” and driver assistance systems. We have been a satisfied customer and user of theTCmanager® LMS since 2015. We are particularly impressed by the support time and again. Any customizations or new features we request for the application’s functionality are implemented smoothly and help us better serve our customers.
Frequently Asked Questions
FAQs – Product Training with LMS
What are the advantages of digital course management over Excel and paper?
A digital seminar management system brings together participants, dates, training sessions, certificates, and qualifications in one central location. Recurring tasks such as sending invitations, reminders, or documenting attendance can be automated. This reduces the manual administrative workload and gives training managers a better overview of outstanding training needs.
What is the difference between an LMS and a course management system?
An LMS focuses primarily on learning opportunities, learning progress, and certifications. A seminar management system handles the organizational processes related to events, participants, dates, and resources. For comprehensive product training, combining these two areas is particularly beneficial because it allows for the joint management of digital learning content and in-person events.
Can an LMS also manage product training for external partners?
Yes. Depending on the system, learning portals or external user areas can be set up for dealers, distributors, service partners, or customers. This allows product training to be delivered centrally and qualifications to be managed even beyond the company’s boundaries. See: LMS for Extended Enterprise Learning →.
How can multiple product lines be represented in the LMS?
Product lines can be linked to different learning offerings, target groups, learning paths, and qualification requirements. A qualification matrix can show which groups of people need to be trained for which products.
Can in-person training and e-learning be combined?
Yes. An LMS with integrated seminar management can combine different formats within a single training process. For example, participants can first complete an e-learning course and then be invited to attend a hands-on in-person training session. Learn more: Blended Learning →.
Can certificates and recertifications be managed?
Yes, SoftDeCC LMS tracks certificates, qualifications, and validity periods, and sends reminders when recertification is due. The specific certification or documentation requirements depend on the individual use case.
What interfaces should an LMS support for product training?
That depends on the existing system landscape. Interfaces to HR, ERP, and CRM systems, as well as identity management, product databases, and customer and partner portals, are often relevant. An API can help exchange user, organizational, and training data between systems.
